Shipping policy
Shipping Policy
At Ornalise, we work to process and ship your order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
During holidays, promotional periods, or periods of high demand, processing times may be slightly longer.
Estimated Delivery Times
Delivery times may vary depending on the destination, shipping carrier, product availability, and fulfillment location.
Estimated delivery times are:
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United States: approximately 7–15 business days
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Canada: approximately 10–20 business days
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United Kingdom: approximately 10–20 business days
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Australia: approximately 10–20 business days
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Other international destinations: approximately 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Multiple Packages
Because some Ornalise products may be fulfilled from different locations, items from the same order may occasionally arrive in separate packages and at different times.
You will not be charged additional shipping fees if your order is split into multiple shipments.
Tracking Information
When tracking information is available, you will receive a shipping confirmation email with your tracking details.
Please allow up to 3–5 business days after shipment for tracking information to begin updating.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at support@ornalise.com as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Delays
Unexpected delays may occur due to customs processing, carrier disruptions, weather conditions, holidays, or other circumstances outside our control.
If your order has not arrived within the estimated delivery window, please contact us at support@ornalise.com and we will assist you.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
If you still cannot locate your package, contact us at support@ornalise.com so we can review the situation and assist you.
Questions
If you have any questions regarding shipping or delivery, please contact us at: