Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at studioframesart@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studioframesart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studioframesart@gmail.com.

Return & Refund Policy

We want you to feel confident shopping with Ornalise. If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags if applicable, and in its original packaging. You will also need your order confirmation or proof of purchase.

To request a return, please contact us at support@ornalise.com before sending any item back.

Do not send a return without contacting us first. Once your return request is approved, we will provide instructions on where and how to send your item. Items returned without prior authorization may not be accepted.

Please note that the return address may differ from the address shown on your original package.

You can always contact us with any return questions at support@ornalise.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at support@ornalise.com so we can evaluate the issue and make it right.

For damaged or incorrect items, we may ask you to provide photos or other information to help us resolve the issue.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return for hygiene, health, or safety reasons, including opened or used personal care or beauty products.

Customized or personalized products may also be non-returnable unless they arrive damaged or defective.

Gift cards are not eligible for return.

If you have questions about whether a specific item is eligible for return, please contact us at support@ornalise.com before sending it back.

Sale Items

Unless otherwise stated on the product page, items purchased during promotional sales remain eligible for return under this policy.

Exchanges

The fastest way to receive a different item is to return the item you already purchased and, once the return is approved, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned products must be in the same condition in which they were received, unworn or unused, with tags if applicable, and in their original packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ornalise.com.